Sept. 18, 2024 – Every lawyer wants happy clients. (It makes their own life easier.) To get there, attorneys have to know how they can best serve them.

Rebecca DeMarb, a partner at Swanson Sweet LLP in Madison, discusses her experiences as a lawyer and consultant, focusing on the expectations clients have of their attorneys, the importance of responsiveness, and effective billing practices.

DeMarb emphasizes the need for clear communication and the necessity for lawyers to provide actionable advice rather than just basic explanations. She touches on the dynamics of the attorney-client relationship and the significance of understanding individual client needs.

DeMarb presented on this topic at the 2024 State Bar of Wisconsin Annual Meeting & Conference. Learn more about the conference at wisbar.org/amc.